Betrayal Trauma Recovery provides a public service to individual consumers who may access the btr.org website (“Users”) for betrayal trauma recovery information or to receive services from an APSATS coach.
Information We Collect
Information You Explicitly Give Us
- When you send an email to anyone at Betrayal Trauma Recovery or through the btr.org website through a contact form, your name, email address, and message is recorded as part of the transmission process.
- When you email us through the btr.org email messaging system, you’re conveniently and automatically emailed a notification when the coach has been contacted, and may opt in to a subscription to our email newsletters. You may unsubscribe from this email newsletter by completing the unsubscribe form.
- We collect your email when you subscribe to a newsletter
- We collect your name and email when you comment on a blog post (though your email is not shown for others to see)
- We collect information entered by clients when they register for a support call or a support group. This information is kept private in a database and may be used by our internal departments if needed (such as debugging errors or analyzing outcome of marketing campaigns) as required. btr.org never rents, sells, or gives this information to any other third party.
Note that we do not collect any payment information when you subscribe to one of our services. We have an agreement with Acuity Scheduling who collects the payment data.
Information We Collect Automatically
We collect information from users at a number of different points on our website. We utilize software at times to record user activity to improve the usability of our website, but we do not see any private information (such as names, email addresses, or any other personally identifiable information) in doing so. Here’s a list of information that may be tracked:
- Your network routing information (where you come from).
- Your Internet Protocol (IP) address used to connect your computer to the Internet and may identify your general geographic location or company.
- Your computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform.
Third Party Services We Use That Track User Information
- Hotjar allows us to watch users as they interact with btr.org. We can not see any personal user information through this software. This helps us to make the website more user-friendly.
- Nelio allows us to conduct experiments on the website to optimize the information. A cookie may be stored on your local machine which will show you one possible version of the website. Once the experiment has finished, we pick the winning version of the website and that becomes the live version for everyone to see.
Publicly Available Data From Other Sources
We may also store certain information from automated interactions on websites other than btr.org or other data you may have made publicly available. This information may include:
- Your name, your social account, and Personal Data that is public on that account when providing a rate review or participating on social media (for example, the WordPress Plugin Directory, Facebook, Twitter, LinkedIn, Google+, Pinterest or Instagram).
Your information is kept confidential and is made available only to trained btr.org support team for purposes of maintaining btr.org. btr.org never rents, sells, or gives your information to any other third party.
How We Use The Data We Collect
- We may use AdWords, Facebook, or other third party marketing to market our website(s) across the Internet. Google, Facebook, or other third party sites place a cookie on a browser. Google, Facebook, or third party sites read cookies and may present a btr.org ad on a third party site. You may opt out of Google’s remarketing here. You may opt out of Facebook’s remarketing here.
- Users who opt-in to subscribe and join our community will be sent occasional email updates on helpful resources related to betrayal trauma recovery.
- We use tracking software to make our website easier to use.
We don’t sell or otherwise provide personally identifiable information collected through our website and services to third parties, except as specifically authorized by the user
Like most standard website servers, btr.org uses log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users’ movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses etc. are not linked to personally identifiable information contained in user profiles.
Disclosures to Successors
Links To Other Websites
Users may have to provide a payment source (i.e. credit card) to schedule support calls and/or register for support groups on btr.org. Users understand that btr.org uses Stripe or PayPal to process payment in exchange for providing our services. Users understand and agree that we cannot control nor can we be liable for the acts of Stripe or PayPal. If you see what you believe to be fraudulent transactions regarding payments to our website, please contact us immediately. We will work with you and authorities as best we can to help resolve such issues.
Our Email Policy
btr.org fully complies with the CAN-SPAM Act as enacted in the United States. You can always opt out of receipt of further email correspondence from btr.org. We agree that we will not sell, rent, or trade your email address to any unaffiliated third-party.
Our Security Policy
btr.org uses reasonable safeguards to protect personally identifiable information about Users. When our registration/order form asks users to enter sensitive financial information (such as credit card number), that information is encrypted and is protected with SSL. Only btr.org administrators or employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to such personally identifiable information. All administrators and employees are trained and kept up-to-date on our security and privacy practices. Any time new policies are added, our administrators and employees are trained in the policies.
Questions About Privacy